Two car rental agencies were stuck — long lines, outdated tech and frustrated customers.
Here’s how a system integrator brought them from struggling to standout.
California Rentals: From Frustration to Digital Leadership
It was 10 AM on a Monday when Sarah, a system integrator specializing in car rental IT, watched a familiar scene unfold at California Rentals. A customer waited as staff struggled to scan her driver’s license — for the fourth time. The line grew. The frustration mounted.
Then came the tipping point. A customer presented California’s new mobile driver’s license (mDL), only to be told their driver’s license scanner couldn’t process digital credentials. The staff asked for a physical ID. Sarah knew this wasn’t just a tech hiccup — it was a competitive threat.
The Challenge
Sarah met with Lisa, the Operations Manager. The issues ran deep:
- Outdated driver’s license scanners failed constantly
- No support for mobile driver’s licenses (mDLs)
- Manual data entry slowed service and drove customers away
- Staff morale was sinking
The Fix
Sarah proposed a full upgrade: advanced ID scanners that instantly scan physical and mobile driver licenses, passports and ICAO-compliant documents — automatically populating rental systems.
The Rollout
- Staff was trained on multi-format scanning
- Systems ran in parallel during transition
- Customers were informed about mobile credential support
- Real-time performance tracking ensured success
The Result
California Rentals became a digital standout:
- 95% of customers now use mobile driver’s license scanning
- First-scan success rate jumped from 60% to 99%
- Customer satisfaction rose 35%
- Industry recognition followed
Lisa summed it up. “We’re not just keeping up — we’re leading. Customers choose us for the seamless experience."
SkyRent Express: Fast-Track Service for Loyal Customers
After hearing about California Rentals’ transformation, Mark, Airport Operations Manager at SkyRent Express, called Sarah. His challenge? Delivering fast, premium service to loyalty members at a high-volume airport.
The Challenge
- Long lines frustrated loyal customers
- Loyalty perks felt generic
- Speed was critical but hard to achieve
The Strategy
Sarah introduced self-service kiosks with high-performance barcode ticket readers. Loyalty members could pre-book via an app, then scan a QR code at the kiosk to instantly retrieve keys — no counter, no wait.
The versatile barcode reader also accommodated customers who had not pre-booked, allowing them to scan their mobile driver’s license to initiate a rental on the spot.
The Impact
- 60% reduction in wait times for loyalty members
- 92% satisfaction among self-service users
- 40% increase in loyalty program enrollment
- Stronger competitive positioning
Mark shared, "Our loyalty members feel truly special. They walk up, scan, grab keys and go. It’s transformed our airport operation."
Ready to Build Your Integration Success Story?
The car rental industry is evolving fast. Customers expect more. New technologies create opportunities for integrators ready to deliver strategic operations transformation through:
- Reliable mobile ID scanning
- Improved customer satisfaction
Take Action:
